FREQUENTLY ASKED QUESTIONS

Welcome to the Pureve Living Help Center! Below you will find answers to the most common questions about orders, payment options, shipping, and returns.

1. ORDERS & PAYMENTS

Q: What payment methods do you accept?

A: We accept all major payment methods, including PayPal and all standard credit/debit cards (Visa, Mastercard, American Express, Discover, JCB, etc.). All transactions are processed securely to ensure your safety.

Q: Is my payment information secure?

A: Yes, 100%. Our checkout process uses industry-standard encryption protocols (PCI-DSS compliant). Your payment details are fully encrypted and never stored on our servers.

Q: Can I change or cancel my order after placing it?

A: We accept order cancellations and modifications within 24 hours of purchase. Please contact us immediately at service@pureveliving.com with your order number. Once an order has entered processing or shipping (after 24 hours), it cannot be canceled.

2. SHIPPING & DELIVERY

Q: How much does shipping cost?

A: We offer simple and transparent shipping fees:

• Orders $39.97 and over: FREE Standard Shipping

• Orders $0.00 – $39.96: $4.97 Flat Rate Shipping

Q: Which carrier will deliver my order?

A: We partner with international shipping provider Yanwen Express for initial transit. Once your package arrives in your destination country and clears customs, final delivery is completed by your local postal network (such as USPS for United States orders).

Q: How long will it take for my order to arrive?

A: Estimated timelines include:

• Order Processing Time: 3 – 7 business days

• Estimated Delivery Time: 14 – 30 business days

• Total Estimated Window: 17 – 37 business days

Q: How do I track my order?

A: Once your order is shipped, you will receive an automated shipping confirmation email containing a tracking number and link. Please allow 2–4 business days after dispatch for tracking updates to appear on local postal systems (such as USPS) as customs clearance takes place.

3. RETURNS & REFUNDS

Q: What is your return policy?

A: We offer a 30-day return policy from the date you receive your item. Returned items must be unused, unworn, with original tags, and in original packaging.

Q: How do I start a return?

A: Please email our support team first at service@pureveliving.com to obtain return authorization and detailed instructions. Returns sent back without prior authorization will not be accepted.

Q: Where do I send my return package?

A: Once your return is authorized via email, our support team will provide you with the nearest return address and specific instructions for sending your package back.

Q: Who pays for return shipping?

A: For standard returns (changed mind, wrong preference), the customer is responsible for return shipping fees. If your item arrives damaged, defective, or incorrect, please notify us immediately, and we will cover replacement costs or issue a full refund.

4. CONTACT US

Q: How can I reach customer support?

A: If you have any additional questions, please feel free to reach out to our support team:

• Email: service@pureveliving.com

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)