Returns & Refund Policy

Returns Policy (Within 30 Days)

Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• Your item must be unused, unworn, and in the same condition that you received it.

• It must be in the original packaging.

• A receipt or proof of purchase is required to complete your return.

Note: Please do not send your purchase back to the manufacturer. Contact us first at service@kxjglt.shop for return authorization and address confirmation.

Non-Returnable Items

Several types of goods are exempt from being returned:

• Perishable goods (such as food, flowers, newspapers, or magazines).

• Intimate or sanitary goods, health and personal care items.

• Hazardous materials, flammable liquids, or gases.

• Gift cards and downloadable software products.

Partial Refunds (if applicable)

There are certain situations where only partial refunds may be granted:

• Any item with obvious signs of use.

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

   

• Any item that is returned more than 30 days after delivery.

   

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email notifying you that we have received your returned item, along with the approval or rejection of your refund.

• If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within a few business days (subject to your bank/card issuer's processing time).

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet:

1. First, check your bank account again.

2. Next, contact your credit card company—it may take some time before your refund is officially posted.

3. Contact your bank, as there is often standard processing time before a refund appears.

4. If you have done all of this and still have not received your refund, please contact us at service@kxjglt.shop.

Sale Items (if applicable)

Only regular-priced items may be refunded. Sale or clearance items are considered final sale and cannot be refunded unless defective.

Exchanges (if applicable)

We only replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item for the same product, please email us with photographic proof and your order number at service@kxjglt.shop.

Gifts

• Marked as a Gift: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit/certificate for the value of your return once the returned item is received.

• Not Marked as a Gift: If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the original payer/gift giver.

Return Shipping & Instructions

• To initiate a return or exchange, please email our support team at service@kxjglt.shop to obtain the correct return shipping address and instructions.

• Shipping Costs: You will be responsible for paying your own shipping costs for returning non-defective items. Original shipping fees are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your total.

• Tracking & Protection: If you are returning an item valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Changes to This Policy

You can review the most current version of the Return & Refund Policy at any time on this page. We reserve the right, at our sole discretion, to update, modify, or replace any part of this policy by posting updates to our website.