Shipping Policy

When can I expect to receive my shipment?

All orders are processed and shipped from our warehouse within 5 business days of the order being placed.

• Estimated Delivery Time: 10–20 business days after the shipment date (depending on destination and carrier availability).

• Please note: Delays may occasionally occur due to customs clearance, inspection processes, or unexpected carrier delays.

How can I track my order?

A tracking number will be sent to you in your Shipping Confirmation email once your package has been dispatched. You can track your parcel anytime at www.17track.net.

What are your shipping rates?

We offer a fixed flat shipping rate of $5.99 to all eligible delivery destinations.

Which countries do you ship to?

We currently ship to the following destinations:

United States, Germany, Australia, Canada, United Kingdom, Austria, Switzerland, New Zealand, Israel, Mexico, France, Ireland, Spain, Italy, South Africa, Singapore, Norway, Malta, Chile, Denmark, Sweden, UAE, Belgium, Portugal, Iceland, Cyprus, Finland, Netherlands, Saudi Arabia, and Luxembourg.

If your destination cannot be serviced by our logistics partners, we will notify you promptly and make the necessary adjustments to your order. For inquiries regarding shipping destinations, please contact us at service@kxjglt.shop.

How can I change my shipping address?

Address changes are only permitted on or before 11:00 PM (PDT, UTC-7) on the same day the order is placed.

To request an address update, please contact our support team immediately at service@kxjglt.shop.

Can I deliver to an address different from my card billing address?

Yes, you may specify a different shipping address at checkout.

How is my order shipped?

Orders are processed and dispatched during regular business days (excluding statutory holidays). Orders placed over the weekend (Saturday or Sunday) will ship out the following Monday.

Customs, Duties & Taxes

Customers are responsible for all applicable customs duties, taxes, and import fees levied by the destination jurisdiction, including but not limited to VAT, sales/use taxes, or local tariffs.